Decide what the AI does on its own and what waits for you. Only the owner can change these.
Within 5 seconds the AI stops replying and following up on every channel. Incoming messages still arrive and are logged, and drafts wait for you.
Sending is on
Set per desk. The “always needs approval” list applies at every level.
Locked. No level can switch these off.
Messages to contacts who opted out are blocked outright; they can’t be approved.
Defaults in this release. Editing comes with the client release.
Which AI service writes the replies, and where your prompts are processed.
Read-only. Changing the provider is an infrastructure change plus the owner’s 2FA code.
